FAQ's

Got questions? Maybe we already have answers :)

 

Q: Are you open??
A: We are now open for browsing! Plus we're still offering click & collect and postage, hooray!

If you need a hand placing an order, just give us a call during our opening hours and we can help you out or place payments over the phone.

 

Q: What are your shipping rates?
A: Australian orders receive a flat rate $9 shipping via standard Australia Post, or $12.50 for express. But, for orders $200 and over standard shipping is FREE!

We are now starting to offer international shipping which will be automatically calculated at checkout. If for some reason your country does not show up, just let us know and we'll help you out.

 

Q: Do you do gift vouchers? How do I purchase one?
A: Just check out our Voucher page here.

 

Q: Can I order yarn as a gift for someone else?
A: You betcha! Just enter a different shipping address to the billing address, and we will send them a delivery slip without the pricing. And if in doubt, just leave us a note on your order.

 

Q: How do I leave a note on my order?
A: The note's section is hiding slightly ;) You can find it at the bottom of your shopping cart BEFORE you proceed to checkout (it's a bit dumb, we know, but we haven't worked out how to change it yet)

 

Q: I'm a total newbie, where do I start?
A: Good on you for taking up a new craft!

A great place to start is using some 8ply yarn like this one with 4.00mm straight needles or crochet hook. Or if you're after something thicker, this Chunky yarn with 7.00mm needles or hook.
Or better yet, grab a kit!

There are loads of great knitting and crochet videos online, but we've put some of our favourite beginner ones together here.

 

Q: Do you have any free patterns?
A: We sure do! Our store's owner, Emily, writes up basic knitting patterns in her spare time (not that she has much these days!). You can find them on Ravelry over here.