FAQ's

Got questions? Maybe we already have answers :)

 

Q: Are you open??
A: When in lockdown, we are open for Click and Collect and posting Tuesday to Saturday 10-4pm. When we're out of lockdown you can come visit us, hooray! Please check our social media pages for any changes.

If you need a hand placing an order, just give us a call during our opening hours and we can help you out or place payments over the phone.

 

Q: How do I Click and Collect?
A: You can place orders for collection via the website, and just select Collect in Store at checkout in the shipping options. When we have your items ready, we'll send you a confirmation email to say it's ready, but if it's taken a while make sure to check your junk folder! Then just swing by the shop and give us a knock on the door.

You can also place orders with us over the phone :)

 

Q: What are your shipping rates?
A: Australian orders receive a flat rate $9 shipping via standard Australia Post, or $12.50 for express. But, for orders $200 and over standard shipping is FREE!

We are now starting to offer international shipping which will be automatically calculated at checkout. If for some reason your country does not show up, just let us know and we'll help you out.

 

Q: Do you do gift vouchers? How do I purchase one?
A: Just check out our Voucher page here.

 

Q: Can I order yarn as a gift for someone else?
A: You betcha! Just enter a different shipping address to the billing address, and we will send them a delivery slip without the pricing. And if in doubt, just leave us a note on your order.

 

Q: How do I leave a note on my order?
A: The note's section is hiding slightly ;) You can find it at the bottom of your shopping cart BEFORE you proceed to checkout (it's a bit dumb, we know, but we haven't worked out how to change it yet)

 

Q: I'm a total newbie, where do I start?
A: Good on you for taking up a new craft!

A great place to start is using some 8ply yarn like this one with 4.00mm straight needles or crochet hook. Or if you're after something thicker, this Chunky yarn with 7.00mm needles or hook.
Or better yet, grab a kit!

There are loads of great knitting and crochet videos online, but we've put some of our favourite beginner ones together here.

 

Q: Do you have any free patterns?
A: We sure do! Our store's owner, Emily, writes up basic knitting patterns in her spare time (not that she has much these days!). You can find them on Ravelry over here.